1. Information We Collect

a. Information You Provide: When you create an account, make a purchase, subscribe to our emails, or contact us, we may collect details such as:

Full name, email address, phone number, billing & shipping address, payment details (securely processed), and login information (for registered users).

b. Information Automatically Collected: When you browse our Site, we may automatically collect:

IP address, browser type, device details, pages viewed, time spent, and referring websites or search terms. We use cookies and similar tools to enhance your shopping experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer service and communicate updates
• Improve our website and product offerings
• Send marketing emails (with your consent)
• Detect and prevent fraudulent activity

3. Cookies & Tracking Technologies

Cookies help us remember your preferences, maintain your shopping cart, analyze performance, and deliver personalized content. You can disable cookies in your browser settings, but some site features may not work properly.

4. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted partners such as:

• Payment gateways for secure transactions
• Delivery partners for order shipments
• Email and marketing tools for communication
• Analytics providers like Google Analytics

We may also disclose information if required by law or to protect our rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once the purpose is achieved, your data is securely deleted or anonymized.

6. Your Rights

You have the right to access, update, or delete your data. You may also withdraw consent for marketing communications or opt out of targeted advertising.

To exercise your rights, email us at support@linenwater.in with the subject line “Privacy Request.”

7. Data Security

We follow standard security practices under IS/ISO/IEC 27001 to protect your personal information from unauthorized access, misuse, or disclosure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

9. Children’s Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a child has shared data with us, please contact us for immediate deletion.

10. Policy Updates

We may update this policy periodically. Any changes will be posted here with an updated “Effective Date.”

11. Contact Us

If you have any questions or complaints regarding our privacy practices, please contact:

Privacy & Grievance Officer
Name: Priyal Gupta
Email: support@linenwater.in
Address: Linen Water, Noida, Uttar Pradesh
Subject Line: “Re: Privacy Grievance Officer”

12. Legal Compliance

This Privacy Policy is governed by Indian laws including the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and complies with applicable data protection rules.